Orders
We strive to process orders quickly. Most orders ship within one business day from our warehouse in the Austin, Texas area. Once your order is placed it cannot be modified; if you need assistance please contact us as soon as possible.
Shipping & Free Shipping
For deliveries within the United States, we offer a flat‑rate ground shipping fee of $9.95. Orders over $60 (after discounts, excluding tax) ship free. We ship via UPS or USPS and will email you a tracking number once your order has shipped.
We now ship to Alaska, Hawaii and U.S. territories; however, flammable or aerosol products (such as aerosol cleaners, winter washer fluids, and chain lube) can only be shipped within the contiguous 48 states due to federal regulations. We cannot ship these products by air. All other products can be shipped to Alaska, Hawaii, Puerto Rico and other territories.
Expedited & International Shipping
Expedited (overnight or 2‑Day) shipping is not currently offered because our hazardous/aerosol items cannot travel by air. International shipping is available to Canada, Mexico, Central/South America and the U.K.; transit can take 5–14 business days and duties/taxes (except in Canada) are the customer’s responsibility.
Returns
We want you to be completely satisfied with your purchase, but we can only accept returns of unused, unopened products within 30 calendar days of purchase. Used or opened products cannot be returned or exchanged. Returns must be accompanied by your sales receipt and are accepted only for items purchased directly from nextzettusa.com. Products purchased from other retailers must be returned to the original place of purchase.
Shipping charges are not refundable and we do not provide pre‑paid return labels; return shipping costs are the customer’s responsibility. We recommend using a traceable shipping method and retaining your tracking number. Due to federal regulations, aerosol or flammable products are non‑returnable.
To initiate a return, please email us at support@nextzettusa.com with your order number and we will provide return instructions. Refunds will be issued within 7 days of receiving and inspecting your return.